Overview - Firewalls / Unified Threat Management / web filter / other network devices / Manufacturer information
Our devices establish an encrypted connection to our cloud *.doorbird.net using certain ports. We offer a full overview here: https://www.doorbird.com/downloads/misc/ports_en.pdf
As some encrypted communication happens on port 80, some application, filter and proxy settings can prevent the device from going online.
We will be adding information on various manufacturers to this overview in due course.
Cisco Systems Switches
Make sure to activate "PortFast" in your switch management and/or deactivate STP recognition. If this option is not set, our devices may not reconnect after a routine restart.
DELL Poweredge Switches
Make sure to activate "PortFast" in your switch management and/or deactivate STP recognition. If this option is not set, our devices may not reconnect after a routine restart.
Linksys Managed Switches
Make sure to that RTSP (Rapid STP) is active in the switch management instead of STP. If this option is not set, our devices may not reconnect after a routine restart.
SSL VPNs (e.g. Fortinet VPN)
VPNs with additional SSL layers can block the SSL verification of DoorBird devices. Exclude DoorBird devices from such services.
Ubiquiti UniFi AC PRO
According to our experience, UniFi APs may choose a bad Wi-Fi channel after their firmware update. This can result in a bad Wi-Fi connection to DoorBird devices. Setting a better Wi-Fi channel manually or doing another automatic Wi-Fi channel selection will solve such an issue.
Securepoint UTM Firewall
When using HTTP proxy in transparent mode, set the DoorBird IP video door station to "HTTP exclude":
https://wiki.securepoint.de/index.php?title=UTM/APP/HTTP_Proxy&uselang=en
Sophos Firewall
We offer instructions with the basic requirements for using Sophos in the following document:
https://www.doorbird.com/downloads/misc/troubleshooting_sophos_en.pdf
Related Articles:
A112x series:
The A112x series has a built-in RFID reader for access control with two possible operating frequencies: 125 kHz or 13,56 MHz.
The operating frequency can be configured in the DoorBird app. Parallel operation of both frequencies is not possible.
A maximum of 500 key fobs can be registered.
D31x series:
The D31x series has a built-in RFID reader for access control operating at 13,56 MHz.
D21x series:
The D21x series features a built-in 125 kHz RFID reader for access control (Active Reader Passive Tag (ARPT) system), as specified in ISO/IEC 18000-2:2009 Part 2.
A maximum of up to 500 key fobs can be registered.
D11x series:
The D11x series does not have an integrated RFID module.
D10x/D20x series:
The D10x/D20x series has a built-in 433 MHz transceiver, which was originally planned to control additional sensors and remote controls (e.g. garage doors). Unfortunately, there was not only too little demand in this regard, but also a lack of third-party providers using corresponding modules. The 433 MHz module therefore remains inactive.
We ship all DoorBird IP video door stations with administration access (e.g. abcdef0000) and one pre-configured app user (e.g. abcdef0001) to be able to quickly install the device and test it.
For an easy input of the data, QR codes are available on the document "Digital Passport" that are valid until the user data in the DoorBird App administration was changed.
Error message "Adding failed":
Please check whether the device is online according to the online check:
https://www.doorbird.com/checkonline
If the device is displayed as "offline", please connect the device according to the manual/Quick Start Guide before adding a user.
Error message "Wrong authentication data":
If the DoorBird IP video door station is "online" according to the online check (https://www.doorbird.com/checkonline), but the DoorBird app displays the error message when adding the app user for the live view, 99% of the time the pre-configured app user (e.g. abcdef0001) has been changed/removed or the shared user credentials were incorrect.
The administrator of the device can create new credentials:
DoorBird App: Settings → Administration → Login → Users → Settings
Webadmin: https://webadmin.doorbird.com → Login → Users → Settings
a) If the app user (e.g. abcdef0001) no longer exists, please create a new user, write down the username and password and then add it by entering it manually.
b) If the app user (e.g. abcdef0001) exists, but the password is different from the Digital Passport document, set a new password and use the new credentials to add the user.
Hint: Use the e-mail or PDF function when creating a new user/password to generate a new QR code for the user. This is an easy way to share credentials.
If it is not possible to log in to the administration of the DoorBird App, although the unit is "online", we recommend a reset as mentioned in the following article: https://www.doorbird.com/faq#id-107
Activation/Deactivation
For devices with a built-in motion sensor, you can activate/deactivate it in the administration of the DoorBird App:
DoorBird App → Settings → Administration → Login → Motion Sensor → Settings
(As an alternative, our web admin offers the same settings: https://webadmin.doorbird.com)
Push notifications
If the motion sensor is enabled, and you would like to receive push notifications for motion events, you need to enable them separately in the mobile device settings (DoorBird App → settings → click on the added user, e.g. abcdef0001 → push notifications → motion).
Cloud Recording
Cloud Recording for motion events must be enabled separately (DoorBird App → Settings → Administration → Login → Cloud Recording → Motion Sensor → Settings).
The user must have active permission to view motion events (DoorBird App → Settings → Administration → Login → Users → Settings → click on the correct user, e.g. abcdef0001 → permissions → motion).
Schedule
Push notifications and Cloud Recording both require the same activated schedule (DoorBird App → Settings → Administration → Login → Motion Sensor → Settings → Schedule for actions → Push notification).
As fixed internal video unit we recommend the use of our compact IP video indoor station A1101 with all DoorBird IP video door stations. The IP video indoor station A1101 comes with a 4“ True Color Display Touch Screen with scratch-resistant tempered Gorilla® glass and excellent audio quality.
In addition we do offer the table stand A8003 which is designed for using the IP video indoor station A1101 on tables and sideboards.
You can find both products in our webshop: https://www.doorbird.com/buy
Please check the following document:
door_opener_information_en.pdf
Please ensure that only qualified personnel carries out the installation. An incorrect installation can damage
the devices.
We have not built-in a way to manually configure static IP address details into our firmware. If you must set one of our network devices to work with static IP-address details, you should set this comfortably in your DHCP server / router for the certain MAC address of our network device. Configuring static IP-address details into a device without using DHCP leads to well known problems in practice, so this is never recommended in a modern network.
D10x/D11x/D20x/D30x/A106x/A108x/A11x:
For the devices with integrated WLAN module, we have explicitly included the point "WLAN range" in the product design. Our devices therefore deliver significantly better results than many relevant competitor products.
If you have Wi-Fi problems or need further information on how to set it up, you can find help on the following page: https://www.doorbird.com/wifi
Unfortunately and regardless of our assistance, there are always environments in which Wi-Fi does not work to satisfaction. We have no influence on this, as we already use the maximum antenna radiation permitted in the EU, Canada and the USA.
In general, for reasons of stability (availability, reliability) and possible delays for push notifications, we generally recommend connecting the devices via network cable.
D21x:
This series has no integrated Wi-Fi module and is operated exclusively via network cable.
All models:
If you experience any issues or require further information on a setup via network cable, you can find help on the following page: https://www.doorbird.com/downloads/misc/troubleshooting_network_cable_en.pdf
If only two wires (and no network cable) are available at the installation location, we offer a solution in our shop with the 2-wire Ethernet PoE converter A1072.
You can find more information on this in the following article: https://www.doorbird.com/faq#id-118
The procedure is identical for all devices. No login credentials (Digital Passport) are required for the reset, nor does the device have to be previously set up on the mobile device.
There are two different ways to reset a device:
1) Password reset: Use this option if you have lost your access data and no longer have access to the administration of the device.
2) Factory reset: Use this option if you want to completely reset all settings and configured users of the device.
To start the procedure, please go to "Password / Factory Reset" in the settings menu of the DoorBird App, select the desired device and follow the step-by-step instructions. You can select the reset type after receiving the e-mail confirmation. If no owner e-mail address has been configured yet for the device, you can specify it during the reset process.
Please keep in mind that DoorBird must be online via network cable for the procedure. Also, the iOS or Android smartphone/tablet from which you carry out the reset has to be on the same network as DoorBird.
You will receive a new "Digital Passport" document at the end of each reset. The old document loses its validity for the data that was newly created.
Please note that you must leave the device untouched for 15 minutes after a successful reset, as the firmware will also be installed on the device again.
We provide a video of the factory reset: https://www.youtube.com/watch?v=xyysulLtrLM
We generally recommend a hard-wired connection between the IP video door station and the Internet router, as this is almost maintenance- and trouble-free compared to a Wi-Fi connection.
The installation can be realized with a network cable (Cat.5 or better) to transport both network data and power (PoE).
If an installation via network cable is not possible and only simple bell wire is available on site, our 2-Wire Ethernet PoE Converter A1072 offers a good solution and can transport both network data and power (PoE) over two simple bell wires for a distance up to 80 meters (3150 in) and is plugged to your PoE switch or injector: https://www.doorbird.com/poe
Although the 2-Wire Ethernet PoE Converter A1072 is the smallest device in its class, the receiver does not fit into the housing of current models.
Some space can be provided for installation behind the housing, or alternatively a small housing suitable for outdoor use can be mounted for the receiver.
Further information is available in the manual on our support page: https://www.doorbird.com/support
For IP video door stations with display (e.g. D21DKH/V or D31x series) the following standard languages are available for the visitor directory:
- German
- English
- French
- Spanish
- Italian
- Russian
Other languages can be configured via customization.
The characters of the following languages are supported:
Latin-based languages:
- Portuguese
- Dutch
- Swedish
- Norwegian
- Danish
- Finnish
- Icelandic
- Afrikaans
- Romanian
- Croatian
- Serbian (Latin)
- Bosnian
- Slovenian
- Maltese
- Welsh
- Gaelic
- Cornish
- Esperanto
- Swahili
- Tagalog
- Hawaiian
- Maori
- Samoan
- Polish
- Czech
- Slovakian
- Hungarian
- Latvian
- Lithuanian
- Estonian
- Albanian
- Turkish
- Vietnamese
- African languages with extended Latin letters
Cyrillic Languages:
- Ukrainian
- Belarusian
- Serbian (Cyrillic)
- Bulgarian
- Kazakh
- Kyrgyz
- Tajik
- Mongolian (Cyrillic)
- Additional languages with Cyrillic extension
Hebrew Languages
- Hebrew
- Yiddish
Arabic Languages
- Arabic
- Persian
- Urdu
- Pashto
- Kurdish (Sorani)
- Additional languages with Arabic extensions (e.g. Hausa in Arabic script)
Greek
- Greek
Japanese
- Japanese
Languages enabled by experimental character sets
- Chinese
- Korean
(languages in bold letters have been available since the latest update at the end of 2024)
D10x/D11x/D20x series:
For all models of the D10x/D20x series the illumination of the push buttons can be configured.
The setting "On" sets a permanent illumination, the setting "Off" deactivates the illumination and the setting "Automatic" sets illumination when darkness is detected.
The option to change this setting is available in the administration of the DoorBird App ("Button LED").
Regardless of the settings, illumination occurs within the first five minutes after a restart.
D21x series:
All models of the D21x series have permanently illuminated buttons.
We do not offer the option to change the behaviour.
The DoorBird IP video door station does notify you about the connection status after start-up. Up to three signal tones and a voice announcement in English are played.
3 signal tones and the announcement "No Network" indicate that there is no connection to the local network (DHCP, wiring etc.).
2 signal tones and the announcement "No Internet" indicate that an IPv4 address was assigned via DHCP and a connection to the local network exists, but that no Internet connection is possible (Internet outage, firewall settings).
1 signal tone and the announcement "Successfully connected to Internet" indicate that the DoorBird IP video door station has connected to the DoorBird cloud.
The volume for these diagnostic sounds can be switched between "Standard" and "Silent" in the administration of the DoorBird app. (DoorBird App → Settings → Administration → Login → Expert settings → System diagnostics volume).
All IP video door stations support the upload of a custom ringtone, that is played when the call button on the device is pressed:
DoorBird App → Settings → Administration → Login → Button Sound → Custom Sound
If you get an error message when uploading, the selected file is in an audio format that is not supported.
Please convert your audio file to an MP3 file with 44.1 or 48 kHz with a maximum length of 10 seconds.
You can use e.g. the following converter online for this: https://onlineaudioconverter.com/
The party mode is not available in the regular configuration of the D1812, but it is easy to set up using the following instructions:
https://www.doorbird.com/downloads/misc/d1812_party_mode.pdf
door_controller_comparison_en.pdfIt is currently possible to trigger the Smartlock directly via our API integration from the live view of the DoorBird App as shown in our instructions on our Connect page.
There are plans to expand the integration in the future and to control the Smartlock via other DoorBird functions (e.g. keypad codes/fingerprints/RFID fobs). It is currently not known when this will be possible, but we will gladly inform you via newsletter or in the product news of the DoorBird app.
All other functions (such as DoorSense™) of the Yale Linus® smart lock are available via the "Yale Home" app.
The Yale Linus® support team will be happy to assist you regarding the "Yale Home" app.
General information
Our devices offer a local (house symbol) stream on the same network and a cloud stream (cloud symbol) for up to 8 devices per user. The maximum streaming duration differs for individual models due to the use of different image sensors.
D10x/D20x/D21x series
Local: unlimited anytime after accessing / 60 seconds after ring events
Cloud: 180 seconds after retrieval accessing / 60 seconds after ring events
(Permission "watch always live" active / inactive
D11x/D18x/D31x/A1131
Local: 180 seconds after accessing anytime / 60 seconds after ring events
Cloud: 180 seconds after accessing anytime / 60 seconds after ring events
(Permission "watch always live" active / inactive)