Live view - Maximum stream duration
General information
Our devices offer a local (house symbol) stream on the same network and a cloud stream (cloud symbol) for up to 8 devices per user. The maximum streaming duration differs for individual models due to the use of different image sensors.
D10x/D20x/D21x series
Local: unlimited anytime after accessing / 60 seconds after ring events
Cloud: 180 seconds after retrieval accessing / 60 seconds after ring events
(Permission "watch always live" active / inactive
D11x/D18x/D31x/A1131
Local: 180 seconds after accessing anytime / 60 seconds after ring events
Cloud: 180 seconds after accessing anytime / 60 seconds after ring events
(Permission "watch always live" active / inactive)
Related Articles:
Please check the following document:
door_opener_information_en.pdf
Please ensure that only qualified personnel carries out the installation. An incorrect installation can damage
the devices.
For IP video door stations with display (e.g. D21DKH/V or D31x series) the following standard languages are available for the visitor directory:
- German
- English
- French
- Spanish
- Italian
- Russian
Other languages can be configured via customization.
The characters of the following languages are supported:
Latin-based languages:
- Portuguese
- Dutch
- Swedish
- Norwegian
- Danish
- Finnish
- Icelandic
- Afrikaans
- Romanian
- Croatian
- Serbian (Latin)
- Bosnian
- Slovenian
- Maltese
- Welsh
- Gaelic
- Cornish
- Esperanto
- Swahili
- Tagalog
- Hawaiian
- Maori
- Samoan
- Polish
- Czech
- Slovakian
- Hungarian
- Latvian
- Lithuanian
- Estonian
- Albanian
- Turkish
- Vietnamese
- African languages with extended Latin letters
Cyrillic Languages:
- Ukrainian
- Belarusian
- Serbian (Cyrillic)
- Bulgarian
- Kazakh
- Kyrgyz
- Tajik
- Mongolian (Cyrillic)
- Additional languages with Cyrillic extension
Hebrew Languages
- Hebrew
- Yiddish
Arabic Languages
- Arabic
- Persian
- Urdu
- Pashto
- Kurdish (Sorani)
- Additional languages with Arabic extensions (e.g. Hausa in Arabic script)
Greek
- Greek
Japanese
- Japanese
Languages enabled by experimental character sets
- Chinese
- Korean
(languages in bold letters have been available since the latest update at the end of 2024)
D10x/D11x/D20x series:
For all models of the D10x/D20x series the illumination of the push buttons can be configured.
The setting "On" sets a permanent illumination, the setting "Off" deactivates the illumination and the setting "Automatic" sets illumination when darkness is detected.
The option to change this setting is available in the administration of the DoorBird App ("Button LED").
Regardless of the settings, illumination occurs within the first five minutes after a restart.
D21x series:
All models of the D21x series have permanently illuminated buttons.
We do not offer the option to change the behaviour.
Our devices establish an encrypted connection to our cloud *.doorbird.net using certain ports. We offer a full overview here: https://www.doorbird.com/downloads/misc/ports_en.pdf
As some encrypted communication happens on port 80, some application, filter and proxy settings can prevent the device from going online.
We will be adding information on various manufacturers to this overview in due course.
Cisco Systems Switches
Make sure to activate "PortFast" in your switch management and/or deactivate STP recognition. If this option is not set, our devices may not reconnect after a routine restart.
DELL Poweredge Switches
Make sure to activate "PortFast" in your switch management and/or deactivate STP recognition. If this option is not set, our devices may not reconnect after a routine restart.
Linksys Managed Switches
Make sure to that RTSP (Rapid STP) is active in the switch management instead of STP. If this option is not set, our devices may not reconnect after a routine restart.
SSL VPNs (e.g. Fortinet VPN)
VPNs with additional SSL layers can block the SSL verification of DoorBird devices. Exclude DoorBird devices from such services.
Ubiquiti UniFi AC PRO
According to our experience, UniFi APs may choose a bad Wi-Fi channel after their firmware update. This can result in a bad Wi-Fi connection to DoorBird devices. Setting a better Wi-Fi channel manually or doing another automatic Wi-Fi channel selection will solve such an issue.
Securepoint UTM Firewall
When using HTTP proxy in transparent mode, set the DoorBird IP video door station to "HTTP exclude":
https://wiki.securepoint.de/index.php?title=UTM/APP/HTTP_Proxy&uselang=en
Sophos Firewall
We offer instructions with the basic requirements for using Sophos in the following document:
https://www.doorbird.com/downloads/misc/troubleshooting_sophos_en.pdf
The DoorBird IP video door station does notify you about the connection status after start-up. Up to three signal tones and a voice announcement in English are played.
3 signal tones and the announcement "No Network" indicate that there is no connection to the local network (DHCP, wiring etc.).
2 signal tones and the announcement "No Internet" indicate that an IPv4 address was assigned via DHCP and a connection to the local network exists, but that no Internet connection is possible (Internet outage, firewall settings).
1 signal tone and the announcement "Successfully connected to Internet" indicate that the DoorBird IP video door station has connected to the DoorBird cloud.
The volume for these diagnostic sounds can be switched between "Standard" and "Silent" in the administration of the DoorBird app. (DoorBird App → Settings → Administration → Login → Expert settings → System diagnostics volume).
The party mode is not available in the regular configuration of the D1812, but it is easy to set up using the following instructions:
https://www.doorbird.com/downloads/misc/d1812_party_mode.pdf
door_controller_comparison_en.pdfIt is currently possible to trigger the Smartlock directly via our API integration from the live view of the DoorBird App as shown in our instructions on our Connect page.
There are plans to expand the integration in the future and to control the Smartlock via other DoorBird functions (e.g. keypad codes/fingerprints/RFID fobs). It is currently not known when this will be possible, but we will gladly inform you via newsletter or in the product news of the DoorBird app.
All other functions (such as DoorSense™) of the Yale Linus® smart lock are available via the "Yale Home" app.
The Yale Linus® support team will be happy to assist you regarding the "Yale Home" app.