Custom Ringtones
All IP video door stations support the upload of a custom ringtone, that is played when the call button on the device is pressed:
DoorBird App → Settings → Administration → Login → Button Sound → Custom Sound
If you get an error message when uploading, the selected file is in an audio format that is not supported.
Please convert your audio file to an MP3 file with 44.1 or 48 kHz with a maximum length of 10 seconds.
You can use e.g. the following converter online for this: https://onlineaudioconverter.com/
Related Articles:
During App development we must always operate under the specifications and guidelines provided by Apple and Google, which suggests that, among other things, that apps and app updates for the App Store and Google Play Store must always be developed using the latest iOS and Android versions. This means that new apps are reserved for the current smartphone operating systems and hardware. Because our products are also security related, we advise that you always use the latest smartphone with the most recently updated version of iOS or Android.
You can find the current minimum requirements for the app in the Apple App Store or Google Play Store, depending on your operating system.
A112x series:
The A112x series has a built-in RFID reader for access control with two possible operating frequencies: 125 kHz or 13,56 MHz.
The operating frequency can be configured in the DoorBird app. Parallel operation of both frequencies is not possible.
A maximum of 500 key fobs can be registered.
D31x series:
The D31x series has a built-in RFID reader for access control operating at 13,56 MHz.
D21x series:
The D21x series features a built-in 125 kHz RFID reader for access control (Active Reader Passive Tag (ARPT) system), as specified in ISO/IEC 18000-2:2009 Part 2.
A maximum of up to 500 key fobs can be registered.
D11x series:
The D11x series does not have an integrated RFID module.
D10x/D20x series:
The D10x/D20x series has a built-in 433 MHz transceiver, which was originally planned to control additional sensors and remote controls (e.g. garage doors). Unfortunately, there was not only too little demand in this regard, but also a lack of third-party providers using corresponding modules. The 433 MHz module therefore remains inactive.
We ship all DoorBird IP video door stations with administration access (e.g. abcdef0000) and one pre-configured app user (e.g. abcdef0001) to be able to quickly install the device and test it.
For an easy input of the data, QR codes are available on the document "Digital Passport" that are valid until the user data in the DoorBird App administration was changed.
Error message "Adding failed":
Please check whether the device is online according to the online check:
https://www.doorbird.com/checkonline
If the device is displayed as "offline", please connect the device according to the manual/Quick Start Guide before adding a user.
Error message "Wrong authentication data":
If the DoorBird IP video door station is "online" according to the online check (https://www.doorbird.com/checkonline), but the DoorBird app displays the error message when adding the app user for the live view, 99% of the time the pre-configured app user (e.g. abcdef0001) has been changed/removed or the shared user credentials were incorrect.
The administrator of the device can create new credentials:
DoorBird App: Settings → Administration → Login → Users → Settings
Webadmin: https://webadmin.doorbird.com → Login → Users → Settings
a) If the app user (e.g. abcdef0001) no longer exists, please create a new user, write down the username and password and then add it by entering it manually.
b) If the app user (e.g. abcdef0001) exists, but the password is different from the Digital Passport document, set a new password and use the new credentials to add the user.
Hint: Use the e-mail or PDF function when creating a new user/password to generate a new QR code for the user. This is an easy way to share credentials.
If it is not possible to log in to the administration of the DoorBird App, although the unit is "online", we recommend a reset as mentioned in the following article: https://www.doorbird.com/faq#id-107
Please make sure that you are using the latest version of Door Bird App. It often happens that requests relate to outdated app versions.
iOS: https://apps.apple.com/us/app/doorbird/id898756315
Android: https://play.google.com/store/apps/details?id=com.doorbird.doorbird
Activation/Deactivation
For devices with a built-in motion sensor, you can activate/deactivate it in the administration of the DoorBird App:
DoorBird App → Settings → Administration → Login → Motion Sensor → Settings
(As an alternative, our web admin offers the same settings: https://webadmin.doorbird.com)
Push notifications
If the motion sensor is enabled, and you would like to receive push notifications for motion events, you need to enable them separately in the mobile device settings (DoorBird App → settings → click on the added user, e.g. abcdef0001 → push notifications → motion).
Cloud Recording
Cloud Recording for motion events must be enabled separately (DoorBird App → Settings → Administration → Login → Cloud Recording → Motion Sensor → Settings).
The user must have active permission to view motion events (DoorBird App → Settings → Administration → Login → Users → Settings → click on the correct user, e.g. abcdef0001 → permissions → motion).
Schedule
Push notifications and Cloud Recording both require the same activated schedule (DoorBird App → Settings → Administration → Login → Motion Sensor → Settings → Schedule for actions → Push notification).
All DoorBird IP video door stations come with an integrated free image history.
You can find further information about our "Cloud Recording" feature on the following page:
https://www.doorbird.com/cloud-recording
A ring signal is a very time-critical signal in practical use. Therefore, it is not possible to define a sequence for smartphones / tablets that is processed one after the other when a visitor rings the doorbell.
All users are notified simultaneously on their smartphone via push notification and can see the visitor live.
If a user would only receive a signal 30-60 seconds later, i.e. if there is no response from a user previously notified, the visit is already long gone.
Our IP video door stations support the secure and smooth use with popular smartphones and tablets (iOS, Android) or our IP video indoor station A1101.
On other platforms we additionally offer the possibility for modern web browsers to configure the device using the web administration tool as well as watching the live view using the HTML5 widget.
Web administration tool: https://webadmin.doorbird.com
HTML5-Widget: https://www.doorbird.com/widget
The DoorBird IP video door station allows up to eight mobile devices (iOS, Android) or indoor stations per call button to the access the live view in parallel.
When someone rings the DoorBird, a push notification is sent to all mobile devices that are registered for the call button and have push messages activated for the DoorBird App.
Please check the following document:
door_opener_information_en.pdf
Please ensure that only qualified personnel carries out the installation. An incorrect installation can damage
the devices.
The procedure is identical for all devices. No login credentials (Digital Passport) are required for the reset, nor does the device have to be previously set up on the mobile device.
There are two different ways to reset a device:
1) Password reset: Use this option if you have lost your access data and no longer have access to the administration of the device.
2) Factory reset: Use this option if you want to completely reset all settings and configured users of the device.
To start the procedure, please go to "Password / Factory Reset" in the settings menu of the DoorBird App, select the desired device and follow the step-by-step instructions. You can select the reset type after receiving the e-mail confirmation. If no owner e-mail address has been configured yet for the device, you can specify it during the reset process.
Please keep in mind that DoorBird must be online via network cable for the procedure. Also, the iOS or Android smartphone/tablet from which you carry out the reset has to be on the same network as DoorBird.
You will receive a new "Digital Passport" document at the end of each reset. The old document loses its validity for the data that was newly created.
Please note that you must leave the device untouched for 15 minutes after a successful reset, as the firmware will also be installed on the device again.
We provide a video of the factory reset: https://www.youtube.com/watch?v=xyysulLtrLM
If you install the DoorBird app on an iOS device, a paired Apple Watch will also work. It is possible to receive push messages on the watch or open the door.
Unfortunately audio communication via Apple Watch is technically not possible, as this is restricted by Apple. As soon as Apple offers an interface, we will implement it.
Please keep in mind that push notifications are only displayed on one of the devices after pairing: https://support.apple.com/en-us/HT204791
For IP video door stations with display (e.g. D21DKH/V or D31x series) the following standard languages are available for the visitor directory:
- German
- English
- French
- Spanish
- Italian
- Russian
Other languages can be configured via customization.
The characters of the following languages are supported:
Latin-based languages:
- Portuguese
- Dutch
- Swedish
- Norwegian
- Danish
- Finnish
- Icelandic
- Afrikaans
- Romanian
- Croatian
- Serbian (Latin)
- Bosnian
- Slovenian
- Maltese
- Welsh
- Gaelic
- Cornish
- Esperanto
- Swahili
- Tagalog
- Hawaiian
- Maori
- Samoan
- Polish
- Czech
- Slovakian
- Hungarian
- Latvian
- Lithuanian
- Estonian
- Albanian
- Turkish
- Vietnamese
- African languages with extended Latin letters
Cyrillic Languages:
- Ukrainian
- Belarusian
- Serbian (Cyrillic)
- Bulgarian
- Kazakh
- Kyrgyz
- Tajik
- Mongolian (Cyrillic)
- Additional languages with Cyrillic extension
Hebrew Languages
- Hebrew
- Yiddish
Arabic Languages
- Arabic
- Persian
- Urdu
- Pashto
- Kurdish (Sorani)
- Additional languages with Arabic extensions (e.g. Hausa in Arabic script)
Greek
- Greek
Japanese
- Japanese
Languages enabled by experimental character sets
- Chinese
- Korean
(languages in bold letters have been available since the latest update at the end of 2024)
D10x/D11x/D20x series:
For all models of the D10x/D20x series the illumination of the push buttons can be configured.
The setting "On" sets a permanent illumination, the setting "Off" deactivates the illumination and the setting "Automatic" sets illumination when darkness is detected.
The option to change this setting is available in the administration of the DoorBird App ("Button LED").
Regardless of the settings, illumination occurs within the first five minutes after a restart.
D21x series:
All models of the D21x series have permanently illuminated buttons.
We do not offer the option to change the behaviour.
Our devices establish an encrypted connection to our cloud *.doorbird.net using certain ports. We offer a full overview here: https://www.doorbird.com/downloads/misc/ports_en.pdf
As some encrypted communication happens on port 80, some application, filter and proxy settings can prevent the device from going online.
We will be adding information on various manufacturers to this overview in due course.
Cisco Systems Switches
Make sure to activate "PortFast" in your switch management and/or deactivate STP recognition. If this option is not set, our devices may not reconnect after a routine restart.
DELL Poweredge Switches
Make sure to activate "PortFast" in your switch management and/or deactivate STP recognition. If this option is not set, our devices may not reconnect after a routine restart.
Linksys Managed Switches
Make sure to that RTSP (Rapid STP) is active in the switch management instead of STP. If this option is not set, our devices may not reconnect after a routine restart.
SSL VPNs (e.g. Fortinet VPN)
VPNs with additional SSL layers can block the SSL verification of DoorBird devices. Exclude DoorBird devices from such services.
Ubiquiti UniFi AC PRO
According to our experience, UniFi APs may choose a bad Wi-Fi channel after their firmware update. This can result in a bad Wi-Fi connection to DoorBird devices. Setting a better Wi-Fi channel manually or doing another automatic Wi-Fi channel selection will solve such an issue.
Securepoint UTM Firewall
When using HTTP proxy in transparent mode, set the DoorBird IP video door station to "HTTP exclude":
https://wiki.securepoint.de/index.php?title=UTM/APP/HTTP_Proxy&uselang=en
Sophos Firewall
We offer instructions with the basic requirements for using Sophos in the following document:
https://www.doorbird.com/downloads/misc/troubleshooting_sophos_en.pdf
The DoorBird IP video door station does notify you about the connection status after start-up. Up to three signal tones and a voice announcement in English are played.
3 signal tones and the announcement "No Network" indicate that there is no connection to the local network (DHCP, wiring etc.).
2 signal tones and the announcement "No Internet" indicate that an IPv4 address was assigned via DHCP and a connection to the local network exists, but that no Internet connection is possible (Internet outage, firewall settings).
1 signal tone and the announcement "Successfully connected to Internet" indicate that the DoorBird IP video door station has connected to the DoorBird cloud.
The volume for these diagnostic sounds can be switched between "Standard" and "Silent" in the administration of the DoorBird app. (DoorBird App → Settings → Administration → Login → Expert settings → System diagnostics volume).
The Doorbird app supports the global "Dark Mode" of mobile devices. It is available since iOS 13 / Android 10 and can be activated in the display settings of the mobile device.
We do not offer a separate setting for the "Dark Mode" in the DoorBird app.
Depending on your configuration, it may happen that the general system ringtone on Android for notifications is played instead of the ringtone you have configured in the DoorBird app.
You can correct this behavior with the following steps:
1) Android settings → Apps ⇾ DoorBird ⇾ Notifications ⇾ [device name]
You can see which notification sounds are available in this menu. If no sounds are available, please complete the following steps:
2) Android settings ⇾ Apps ⇾ DoorBird ⇾ Storage (depending on the manufacturer of the mobile device)
Delete both data and cache, then uninstall the DoorBird app and then restart the mobile device.
3) Install the DoorBird app again from the Google Play Store and add the device again for the live view of the app.
Now the ringtone provided by the DoorBird app should be restored.
Since iOS 14, new privacy settings are available.
In order for the DoorBird app to communicate with our devices on the local network, this must be enabled as permission under iOS.
When the app is installed for the first time, a pop-up will appear: "DoorBird would like to find and connect to devices in your local network."
This setting must be confirmed with "OK": https://www.doorbird.com/downloads/faq/app_local_en.jpg
The option can be changed later:
iOS settings → scroll down → DoorBird → activate the slider for "local network"
General advice on the subject of "push notifications".
If a push notification is not displayed or remains silent when displayed despite deactivated silent mode, register the device again for push messages by tapping on the registered user in the settings of the DoorBird app (e.g. abcdef0001), deactivate the slider for "DoorBell" below push notifications, go back one step and save. After saving, switch to the live view, wait 10 seconds, and then reactivate the slider for "DoorBird" that you had previously deactivated. Then save the settings again.
With this action, you register your mobile device again with the push services of iOS/Android for the DoorBird app.
iOS - Apple
The display of push notifications under iOS is documented in the following help article at Apple: https://support.apple.com/en-us/HT201925
In case of delayed push notifications, deactivate the "Low Data Mode" : https://support.apple.com/en-us/HT210596
If you use an Apple Watch, note the following article: https://www.doorbird.com/faq#id-128
Android - all manufacturers
The main reason for delayed or missing push messages on Android is the power settings. The following overview provides information for the latest Android versions. Earlier Android versions can have different names for the settings, please check the manufacturer support pages.
Huawei
1) Go to "Settings" → "Battery" → Disable "Performance mode", "Power Saving mode", and "Ultra Power Saving mode".
2) Go to "Settings" → "Battery" → "App launch" → Toggle the slider "Manage automatically" for the DoorBird app to "off" → Activate "Auto-launch", "Secondary launch", and "Run in background".
3) Restart the mobile device
Xiaomi
1) Go to "Settings" → "Apps" → "Permissions" → "Autostart" → Set the DoorBird app to always start in the background
2) Go to "Settings" → "Battery & Performance" → "Choose apps" → Select the DoorBird App → Choose "No Restrictions"
3) Restart the mobile device
OnePlus / OPPO
1) Go to "Settings" → "Battery" → "Battery optimization" → choose the DoorBird app and select "Do not optimize".
2) Go to "Settings" → "Battery" → "Energy saver" → choose the DoorBird app and turn off "Freeze when in Background" and "Automatically optimize when an anomaly is detected"
3) Go to "Settings" → "Notifications & Status Bar" → "Notification Manager" → select the DoorBird App and turn on "Allow Notifications", "Display on Lockscreen", "Display at the top of the screen", "Notification Sound and Vibration", and "Priority Notification"
4) Go to "System Organization" → "Security" → "Privacy Permissions" → "Startup Manager" → Activate autostart for the DoorBird App.
5) Restart the mobile device
Samsung
The display of push notifications is documented in the following help article: https://www.samsung.com/us/support/troubleshooting/TSG01001588/
The party mode is not available in the regular configuration of the D1812, but it is easy to set up using the following instructions:
https://www.doorbird.com/downloads/misc/d1812_party_mode.pdf
The DoorBird app supports the following languages:
English
German
French
Spanish
Italian
Russian
Swedish
Dutch
Norwegian (Bokmål)
Danish
Finnish
The app automatically uses the language of the operating system. If the operating system language is not supported, the app will use the English language.