What are the differences between the products D410 and A1081?
You can find an overview here:
door_controller_comparison_en.pdfRelated Articles:
We ship all DoorBird IP video door stations with administration access (e.g. abcdef0000) and one pre-configured app user (e.g. abcdef0001) to be able to quickly install the device and test it.
For an easy input of the data, QR codes are available on the document "Digital Passport" that are valid until the user data in the DoorBird App administration was changed.
Error message "Adding failed":
Please check whether the device is online according to the online check:
https://www.doorbird.com/checkonline
If the device is displayed as "offline", please connect the device according to the manual/Quick Start Guide before adding a user.
Error message "Wrong authentication data":
If the DoorBird IP video door station is "online" according to the online check (https://www.doorbird.com/checkonline), but the DoorBird app displays the error message when adding the app user for the live view, 99% of the time the pre-configured app user (e.g. abcdef0001) has been changed/removed or the shared user credentials were incorrect.
The administrator of the device can create new credentials:
DoorBird App: Settings → Administration → Login → Users → Settings
Webadmin: https://webadmin.doorbird.com → Login → Users → Settings
a) If the app user (e.g. abcdef0001) no longer exists, please create a new user, write down the username and password and then add it by entering it manually.
b) If the app user (e.g. abcdef0001) exists, but the password is different from the Digital Passport document, set a new password and use the new credentials to add the user.
Hint: Use the e-mail or PDF function when creating a new user/password to generate a new QR code for the user. This is an easy way to share credentials.
If it is not possible to log in to the administration of the DoorBird App, although the unit is "online", we recommend a reset as mentioned in the following article: https://www.doorbird.com/faq#id-107
Please check the following document:
door_opener_information_en.pdf
Please ensure that only qualified personnel carries out the installation. An incorrect installation can damage
the devices.
The procedure is identical for all devices. No login credentials (Digital Passport) are required for the reset, nor does the device have to be previously set up on the mobile device.
There are two different ways to reset a device:
1) Password reset: Use this option if you have lost your access data and no longer have access to the administration of the device.
2) Factory reset: Use this option if you want to completely reset all settings and configured users of the device.
To start the procedure, please go to "Password / Factory Reset" in the settings menu of the DoorBird App, select the desired device and follow the step-by-step instructions. You can select the reset type after receiving the e-mail confirmation. If no owner e-mail address has been configured yet for the device, you can specify it during the reset process.
Please keep in mind that DoorBird must be online via network cable for the procedure. Also, the iOS or Android smartphone/tablet from which you carry out the reset has to be on the same network as DoorBird.
You will receive a new "Digital Passport" document at the end of each reset. The old document loses its validity for the data that was newly created.
Please note that you must leave the device untouched for 15 minutes after a successful reset, as the firmware will also be installed on the device again.
We provide a video of the factory reset: https://www.youtube.com/watch?v=xyysulLtrLM
Our devices establish an encrypted connection to our cloud *.doorbird.net using certain ports. We offer a full overview here: https://www.doorbird.com/downloads/misc/ports_en.pdf
As some encrypted communication happens on port 80, some application, filter and proxy settings can prevent the device from going online.
We will be adding information on various manufacturers to this overview in due course.
Cisco Systems Switches
Make sure to activate "PortFast" in your switch management and/or deactivate STP recognition. If this option is not set, our devices may not reconnect after a routine restart.
DELL Poweredge Switches
Make sure to activate "PortFast" in your switch management and/or deactivate STP recognition. If this option is not set, our devices may not reconnect after a routine restart.
Linksys Managed Switches
Make sure to that RTSP (Rapid STP) is active in the switch management instead of STP. If this option is not set, our devices may not reconnect after a routine restart.
SSL VPNs (e.g. Fortinet VPN)
VPNs with additional SSL layers can block the SSL verification of DoorBird devices. Exclude DoorBird devices from such services.
Ubiquiti UniFi AC PRO
According to our experience, UniFi APs may choose a bad Wi-Fi channel after their firmware update. This can result in a bad Wi-Fi connection to DoorBird devices. Setting a better Wi-Fi channel manually or doing another automatic Wi-Fi channel selection will solve such an issue.
Securepoint UTM Firewall
When using HTTP proxy in transparent mode, set the DoorBird IP video door station to "HTTP exclude":
https://wiki.securepoint.de/index.php?title=UTM/APP/HTTP_Proxy&uselang=en
Sophos Firewall
We offer instructions with the basic requirements for using Sophos in the following document:
https://www.doorbird.com/downloads/misc/troubleshooting_sophos_en.pdf
The DoorBird IP video door station does notify you about the connection status after start-up. Up to three signal tones and a voice announcement in English are played.
3 signal tones and the announcement "No Network" indicate that there is no connection to the local network (DHCP, wiring etc.).
2 signal tones and the announcement "No Internet" indicate that an IPv4 address was assigned via DHCP and a connection to the local network exists, but that no Internet connection is possible (Internet outage, firewall settings).
1 signal tone and the announcement "Successfully connected to Internet" indicate that the DoorBird IP video door station has connected to the DoorBird cloud.
The volume for these diagnostic sounds can be switched between "Standard" and "Silent" in the administration of the DoorBird app. (DoorBird App → Settings → Administration → Login → Expert settings → System diagnostics volume).
It is currently possible to trigger the Smartlock directly via our API integration from the live view of the DoorBird App as shown in our instructions on our Connect page.
There are plans to expand the integration in the future and to control the Smartlock via other DoorBird functions (e.g. keypad codes/fingerprints/RFID fobs). It is currently not known when this will be possible, but we will gladly inform you via newsletter or in the product news of the DoorBird app.
All other functions (such as DoorSense™) of the Yale Linus® smart lock are available via the "Yale Home" app.
The Yale Linus® support team will be happy to assist you regarding the "Yale Home" app.
General information
Our devices offer a local (house symbol) stream on the same network and a cloud stream (cloud symbol) for up to 8 devices per user. The maximum streaming duration differs for individual models due to the use of different image sensors.
D10x/D20x/D21x series
Local: unlimited anytime after accessing / 60 seconds after ring events
Cloud: 180 seconds after retrieval accessing / 60 seconds after ring events
(Permission "watch always live" active / inactive
D11x/D18x/D31x/A1131
Local: 180 seconds after accessing anytime / 60 seconds after ring events
Cloud: 180 seconds after accessing anytime / 60 seconds after ring events
(Permission "watch always live" active / inactive)