Static IP-Address / DHCP
We have not built-in a way to manually configure static IP address details into our firmware. If you must set one of our network devices to work with static IP-address details, you should set this comfortably in your DHCP server / router for the certain MAC address of our network device. Configuring static IP-address details into a device without using DHCP leads to well known problems in practice, so this is never recommended in a modern network.
Related Articles:
D10x/D11x/D20x/D30x/A106x/A108x/A11x:
For the devices with integrated WLAN module, we have explicitly included the point "WLAN range" in the product design. Our devices therefore deliver significantly better results than many relevant competitor products.
If you have Wi-Fi problems or need further information on how to set it up, you can find help on the following page: https://www.doorbird.com/wifi
Unfortunately and regardless of our assistance, there are always environments in which Wi-Fi does not work to satisfaction. We have no influence on this, as we already use the maximum antenna radiation permitted in the EU, Canada and the USA.
In general, for reasons of stability (availability, reliability) and possible delays for push notifications, we generally recommend connecting the devices via network cable.
D21x:
This series has no integrated Wi-Fi module and is operated exclusively via network cable.
All models:
If you experience any issues or require further information on a setup via network cable, you can find help on the following page: https://www.doorbird.com/downloads/misc/troubleshooting_network_cable_en.pdf
If only two wires (and no network cable) are available at the installation location, we offer a solution in our shop with the 2-wire Ethernet PoE converter A1072.
You can find more information on this in the following article: https://www.doorbird.com/faq#id-118
We generally recommend a hard-wired connection between the IP video door station and the Internet router, as this is almost maintenance- and trouble-free compared to a Wi-Fi connection.
The installation can be realized with a network cable (Cat.5 or better) to transport both network data and power (PoE).
If an installation via network cable is not possible and only simple bell wire is available on site, our 2-Wire Ethernet PoE Converter A1072 offers a good solution and can transport both network data and power (PoE) over two simple bell wires for a distance up to 80 meters (3150 in) and is plugged to your PoE switch or injector: https://www.doorbird.com/poe
Although the 2-Wire Ethernet PoE Converter A1072 is the smallest device in its class, the receiver does not fit into the housing of current models.
Some space can be provided for installation behind the housing, or alternatively a small housing suitable for outdoor use can be mounted for the receiver.
Further information is available in the manual on our support page: https://www.doorbird.com/support
Our devices establish an encrypted connection to our cloud *.doorbird.net using certain ports. We offer a full overview here: https://www.doorbird.com/downloads/misc/ports_en.pdf
As some encrypted communication happens on port 80, some application, filter and proxy settings can prevent the device from going online.
We will be adding information on various manufacturers to this overview in due course.
Cisco Systems Switches
Make sure to activate "PortFast" in your switch management and/or deactivate STP recognition. If this option is not set, our devices may not reconnect after a routine restart.
DELL Poweredge Switches
Make sure to activate "PortFast" in your switch management and/or deactivate STP recognition. If this option is not set, our devices may not reconnect after a routine restart.
Linksys Managed Switches
Make sure to that RTSP (Rapid STP) is active in the switch management instead of STP. If this option is not set, our devices may not reconnect after a routine restart.
SSL VPNs (e.g. Fortinet VPN)
VPNs with additional SSL layers can block the SSL verification of DoorBird devices. Exclude DoorBird devices from such services.
Ubiquiti UniFi AC PRO
According to our experience, UniFi APs may choose a bad Wi-Fi channel after their firmware update. This can result in a bad Wi-Fi connection to DoorBird devices. Setting a better Wi-Fi channel manually or doing another automatic Wi-Fi channel selection will solve such an issue.
Securepoint UTM Firewall
When using HTTP proxy in transparent mode, set the DoorBird IP video door station to "HTTP exclude":
https://wiki.securepoint.de/index.php?title=UTM/APP/HTTP_Proxy&uselang=en
Sophos Firewall
We offer instructions with the basic requirements for using Sophos in the following document:
https://www.doorbird.com/downloads/misc/troubleshooting_sophos_en.pdf
If you have a wired network connection for a network camera, access control or door intercom (regardless of the manufacturer) in the outdoor area, it may be advisable to additionally secure this connection in case of security concerns.
For this use case, a firewall can be configured separately to secure the connection at the connected LAN port. The essential requirement for our products is that a direct Internet connection to *.doorbird.net on ports 80 and 443 must be possible.
A complete overview of the ports used can be found in the following document: https://www.doorbird.com/downloads/misc/ports_en.pdf
Please note that we cannot provide product advice for routers or firewalls. The standard models available from your Internet service provider do not always offer such configurations. We recommend getting in touch with your local IT and network specialist, who can advise you on products and configure the firewall accordingly.