Smartlocks - Yale Linus®
It is currently possible to trigger the Smartlock directly via our API integration from the live view of the DoorBird App as shown in our instructions on our Connect page.
There are plans to expand the integration in the future and to control the Smartlock via other DoorBird functions (e.g. keypad codes/fingerprints/RFID fobs). It is currently not known when this will be possible, but we will gladly inform you via newsletter or in the product news of the DoorBird app.
All other functions (such as DoorSense™) of the Yale Linus® smart lock are available via the "Yale Home" app.
The Yale Linus® support team will be happy to assist you regarding the "Yale Home" app.
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Our devices establish an encrypted connection to our cloud *.doorbird.net using certain ports. We offer a full overview here: https://www.doorbird.com/downloads/misc/ports_en.pdf
As some encrypted communication happens on port 80, some application, filter and proxy settings can prevent the device from going online.
We will be adding information on various manufacturers to this overview in due course.
Cisco Systems Switches
Make sure to activate "PortFast" in your switch management and/or deactivate STP recognition. If this option is not set, our devices may not reconnect after a routine restart.
DELL Poweredge Switches
Make sure to activate "PortFast" in your switch management and/or deactivate STP recognition. If this option is not set, our devices may not reconnect after a routine restart.
Linksys Managed Switches
Make sure to that RTSP (Rapid STP) is active in the switch management instead of STP. If this option is not set, our devices may not reconnect after a routine restart.
SSL VPNs (e.g. Fortinet VPN)
VPNs with additional SSL layers can block the SSL verification of DoorBird devices. Exclude DoorBird devices from such services.
Ubiquiti UniFi AC PRO
According to our experience, UniFi APs may choose a bad Wi-Fi channel after their firmware update. This can result in a bad Wi-Fi connection to DoorBird devices. Setting a better Wi-Fi channel manually or doing another automatic Wi-Fi channel selection will solve such an issue.
Securepoint UTM Firewall
When using HTTP proxy in transparent mode, set the DoorBird IP video door station to "HTTP exclude":
https://wiki.securepoint.de/index.php?title=UTM/APP/HTTP_Proxy&uselang=en
Sophos Firewall
We offer instructions with the basic requirements for using Sophos in the following document:
https://www.doorbird.com/downloads/misc/troubleshooting_sophos_en.pdf
door_controller_comparison_en.pdfGeneral information
Our devices offer a local (house symbol) stream on the same network and a cloud stream (cloud symbol) for up to 8 devices per user. The maximum streaming duration differs for individual models due to the use of different image sensors.
D10x/D20x/D21x series
Local: unlimited anytime after accessing / 60 seconds after ring events
Cloud: 180 seconds after retrieval accessing / 60 seconds after ring events
(Permission "watch always live" active / inactive
D11x/D18x/D31x/A1131
Local: 180 seconds after accessing anytime / 60 seconds after ring events
Cloud: 180 seconds after accessing anytime / 60 seconds after ring events
(Permission "watch always live" active / inactive)