Dimensions of a specific device
You can find the dimensions and further information in the provided data sheets below each product in our webshop: https://www.doorbird.com/buy
Do not hesitate to get in touch if you have any questions regarding our products: https://www.doorbird.com/contact
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All models of our IP video door station use a hemispherical ultra-wide-angle lens. This means that a low mounting height is sufficient to display a person in front of a device at minimum distance (~ 50 cm / 20 in).
It is not possible to rotate the camera module or mechanically adjust the lens on any model, so horizontal installation of the IP video door station is not possible.
The camera lens should be installed at a height of at least 145 cm / 57 in.
D11 series: Due to its compact design, this series is ideal for locations where other models could not be installed. For this purpose, we offer additional mounting brackets in our web shop to cope with complicated installation conditions.
Please always check the optimum installation height for your location before installation.
Our products are cloud-based solutions (see also NEST, Dropbox, etc.). For reasons of reliability and security no port forwarding is conducted through the internet (using NAT or DynDNS). Our products establish an encrypted VPN tunnel connection to our cloud server (located in a highly secured data centre in Germany).
Our products rely on the same secure communications technology used by financial institutions for online banking (SSL). The remote access via our cloud-server is free of charge.
It is not technically possible to use our products autonomously without internet access or without access to our cloud servers, as otherwise key functionality like, for example, push notifications (special server security certificates required by Apple and Google), remote access, periodic free software updates etc. would not be available.
If you want to work without a cloud server you may use an autarkic IP system from e.g. Siedle or Gira, which of course do not provide the same functionality. As a provider of intelligent and convenient Smart Home solutions we do not offer products without connection to our Cloud-Server. It is not possible to use of third-party Cloud Services e.g. from Google Drive, Nextcloud, Dropbox, Microsoft Azure, Amazon S3 (for security reasons!).
Due to our security concept, it is not possible to integrate cameras from other manufacturers into the DoorBird App.
Using our integration interface (API), our DoorBird IP video door stations can be integrated into third-party systems, which usually also allows the integration of other cameras.
You can find more information about our integrations on DoorBird Connect: https://www.doorbird.com/connect
We do not support Android TV because there is still a very low demand and the distribution also is very limited, e.g. LG relies on webOS, Samsung on Tizen.
Our devices receive automatic firmware updates regularly to introduce new features or match with the latest changes introduced with iOS/Android updates.
The roll-out usually happens in update waves, which means that not all devices receive the latest firmware at the same time, and it can take up to a few weeks before all devices are updated.
As soon as we start the roll-out for a new firmware, we inform about the changes here: https://www.doorbird.com/changelog
An update always only affects the product series that are shown under "Products affected".
It is possible to check the firmware version for a device at any time: https://www.doorbird.com/checkonline
If you want to perform an update, you can do this in the administration of the DoorBird App with the "Check for firmware update" function.
Please find the EU CE Declaration of Conformity (DoC) documents here:
https://www.doorbird.com/downloads/conformity
Please find the UK Statement of Conformity (SoC) for "The Product Security and Telecommunications Infrastructure Regulations 2023" (PSTI) here: https://www.doorbird.com/downloads/conformity
Report security issues to: responsibledisclosure@doorbird.com